AUSTRALIA, Embassy of.


Address :             Level 23, Tower II, RCBC Plaza, 6819 Ayala Ave., Makati City

Tel. Nos. :            757-8100 / 757-8340 (only to be used if you have an extension

number of your case officer)

Recorded information about processes for applying for visas in Manila is available

at this number 24 hours a day, 7 days a week.

Fax :                       757-8269

Website :   ;

Email:                    DIMA-MANILA [at] dfat [dot] gov [dot] au

Name of Consul : FRANK LODGE



Visas and Migration


The Department of Immigration and Citizenship (DIAC) in Manila accepts

applications and makes decisions on most temporary and permanent migration visas.

Our website contains information on  the main visas and citizenship applied in the Philippines.

For detailed information about visas and citizenship services please see

the DIAC website. See:

Application forms for all types of visas can also be downloaded from the

DIAC website. See: index.htm


Contact us


By Email:


 For further information about visa requirements prior to lodging an application or how to lodge an application, contact our service delivery partner at aus_inquiry [at] via [dot] ph.


For information regarding a current application or other specific inquiries not covered by information on the website, contact us by email at immigration [dot] manila [at] dfat [dot] gov [dot] au


By Phone:


Information: Recorded information about applying for visas and citizenship in the Philippines can be obtained 24 hours a day, 7 days a week by calling: 757-8340


Phone Inquiry Service:

For obtaining information that is not available on our recorded service or the website, the following inquiry line is available: 845-9200. This is a toll-free number and intended for clients who wish to obtain general information about applying for visas and citizenship. It cannot be used to lodge a visa application or arrange for courier pick up. New Arrangement for Making VISA Applications in Manila

The Department of Immigration and Citizenship (DIAC) at the Australian Embassy in Manila is pleased to announce the opening of a Visa Information & Application (VIA) center on 15 May 2006. The VIA center provides our clients with a new way to lodge applications and to access information about Australian immigration and visas.





How do I know which visa I need to apply for and what form to use?

Visit the Embassy web-site at or the Department’s web-site at to access or download information about the different types of visas available, application forms and information booklets. All application forms can be downloaded from free of charge or you can obtain a copy from the Visa Information and Application (VIA) Centre or the Call Center for the cost of a phone call and courier delivery. Visitor visa application forms are also available at most travel agencies.


How do I contact the Department in Manila?

The Department of Immigration and Citizenship (DIAC) in Manila can be contacted by email, telephone, courier, or you can make an appointment to see us in person. We prefer that clients contact by email where possible. For any enquiries prior to lodging a visa or citizenship application, please email aus_inquiry [at] via [dot] ph. For any other enquiries, please contact your case officer or email us at immigration [dot] manila [at] dfat [dot] gov [dot] au


Who should I contact in an emergency?

In an emergency, you should call the Call Centre and ask to speak to the Client Service Manager.


How do I lodge an application?

Clients generally need to lodge applications either through the Call Center or personally at the VIA Center - although some applications must by law be lodged in Australia. Applications may also be lodged by mail to the Embassy or through a registered Migration Agent, however, we do not recommend that clients forward personal documents, passports and payment through the mail, as safe delivery cannot be guaranteed.


The Call Center & Courier

General information regarding visa application processes and requirements is available on the Call Center’s toll-free inquiry line at (63 2) 845 9200. To arrange for lodgment of visa applications by courier or to make an appointment, the Call Center can be contacted on any of the following numbers, depending on your telephone service provider:


1909-3622779 (PLDT/Smart/Touchcard subscribers)

1900-3622779 (Globe/Innove/Touch Mobile subscribers)

 1903-3622779 (BayanTel subscribers).


  • These numbers are available to telephones with NDD access, or by calling 109 on a PLDT phone for operator assisted connection. Calls will be billed at Php 32.00 per      minute plus VAT. Additional charges apply to calls made outside Metro Manila, or from prepaid phone card and payphones.
  • These numbers are also available to Globe and Touch Handy phone cell phones at the same call rate.
  • For access from Australia please call 63 2 843 6293. Calls will be billed at a flat rate of AUD$10.00.
  • Payment can only be made by credit card.


The Call Center operates Monday to Friday from 6am to 8pm and Saturday from 8am to 6pm.


The VIA Centers

The VIA Center allows people to personally obtain information and to lodge visa applications, for a small fee. No prior appointments are needed to attend the VIA Center. Please note that mailed visa applications cannot be accepted at the VIA Center.


The Center is located at:


Metro Manila

Unit 901, 9/F One Corporate Plaza, 845 Antonio Arnaiz Ave (Pasay Rd), Makati City.


Metro Cebu

Unit 1004-B, 10/F Keppel Center, Samar Loop cor. Cardinal Rosales Ave. Cebu Business Park, Cebu City


The Center opening hours are:

8:30am to 4:00pm, Monday to Friday - For lodging applications

8:30am to 5:00pm, Monday to Friday – For general information

8:30am to 11:30am, Saturday - For lodging applications and general information.


The Center is closed on Philippine public holidays.


The VIA Center has computer facilities and provides free internet browsing

for visa and citizenship clients on DIAC’s websites. Clients may also, for a

small charge, download and print forms and information.